Last updated: May 2026
1.1 These Terms and Conditions ("Terms") govern the relationship between Kedros, a.s., Slávičie údolie 106, Bratislava - Staré Mesto city district 811 02, Slovakia, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sa, File No. 3373/B, Company ID No.: 35 893 907, VAT ID: SK2021854868, E-mail: support@loadtestlab.com ("Provider"), and natural persons over 18 years of age with full legal capacity or legal entities ("Customer") who use the Load Test Lab service ("Service") available through the application at the web address app.loadtestlab.com ("Application").
1.2 These Terms form part of the agreement concluded between the Provider and the Customer upon registration for the Service or upon the first use of the Application (also the "Agreement"). The Terms are binding on each Customer from the moment of their acceptance by the Customer.
1.3 Where the Customer is a consumer within the meaning of Section 2(a) of Act No. 250/2007 Coll. on Consumer Protection and Section 52(4) of the Civil Code, agreements between the Provider and the Customer are also governed by Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services at a Distance.
1.4 These Terms apply to all services provided through the Application.
1.5 By giving consent during registration for the Service, the Customer confirms that the Customer has read and understood these Terms and agrees to them.
Load Test Lab is a web-based SaaS application that enables the running evaluation and comparison of load tests. The Service includes test plan management results evaluation user and team management and report generation.
3.1 Registration is required to use the Service.
3.2 The Customer is obliged to:
3.2.1 not use any false, inaccurate, or misleading information during registration. The Customer is solely responsible for keeping their password and account confidential. In addition, the Customer bears full responsibility for all activities carried out under their account. The Customer is obliged to immediately notify the Provider of any unauthorized use of their account or any other security breach. The Provider is not liable for any loss that may occur as a result of another person using the Customer's password or account, whether with or without the Customer's knowledge. The Customer bears full responsibility for losses incurred by the Provider or another party due to another person's use of the Customer's account or password.
3.2.2 If the Customer creates an account on behalf of another entity, such as their company or employer, the Customer represents that they have the legal authority to bind that entity to comply with these Terms. The Customer may not transfer their account login credentials to another user or entity. The Customer is obliged to keep their account details confidential so that it is protected. The Customer is responsible for all activities carried out within or through their account. The Services may be used:
4.1 The Services may be used without limitation on the basis of payment of the Subscription, directly through the Application.
4.2 The price list sets the fees for access to the Application for the relevant period ("Subscription Period"). The unit of a Subscription Period is one month and the shortest Subscription Period is one month (i.e. 30 calendar days). The current Service price list is available at loadtestlab.com/#pricing.
4.3 Payments are made in advance for the selected billing period. Access to the Services is activated after the Subscription payment has been credited to the Provider's account, unless the parties agree otherwise.
4.4 All Subscription prices are stated including VAT, unless stated otherwise.
4.5 The Customer may pay the Subscription by payment card through the Stripe system, within the range of payment cards accepted by Stripe. The Subscription is considered paid at the moment the payment is made through Stripe; the conditions for payments, payment authorization, and payment complaints are governed by Stripe's terms, available here: https://stripe.com/en-sk/legal
4.6 The Provider shall issue a tax document (invoice) to the Customer for payment of the Subscription within 15 days of the payment of the relevant Subscription pursuant to Section 4.2.
4.7 By entering into the Agreement, the Customer grants the Provider consent for all tax documents for the use of the Services to be issued in the form of an electronic invoice, which will be sent to the email address entered during registration for the Application. The electronic invoice constitutes a full tax document for tax purposes. For the purpose of ensuring the authenticity of the electronic invoice, the Provider will affix an electronic signature to the electronic invoice. The integrity of the content of the electronic invoice will be ensured by the Provider by compressing the electronic invoice and sending it to the Customer's email address entered during registration for the Application.
4.8 The Subscription price is determined on the basis of the Provider's price offer accepted by the Customer. The Provider is entitled to adjust the Subscription price with effect from the next Subscription Period. The Provider reserves the right to change the price list with notice delivered to Customers in the Application and published on the Application website at least 30 days in advance.
4.9 The Customer may cancel the Subscription at any time, but no later than on the last day of the Subscription Period. Cancellation takes effect on the day following the expiry of the Subscription Period.
4.10 In the Stripe payment gateway, when paying the Subscription, there is an option to choose automatic renewal of the Subscription and thus automatic payment. The Customer may disable this function. If the Customer does not disable this function, the Subscription is automatically renewed for the same Subscription Period that the Customer last selected. The invoice for the new Subscription Period will be sent within 15 days of payment of the relevant fee pursuant to Section 4.2. A refund of the Subscription due to the active automatic renewal option in Stripe, where the Customer subsequently changes their mind but does not deactivate automatic payment in Stripe, is not possible.
4.11 The Customer is not obliged to actively use the digital content. Non-use of the Services does not give rise to a claim for a reduction or refund of the paid Subscription.
4.12 In the event of delay in payment of the Subscription, the Provider is entitled, with immediate effect, to restrict or suspend the Customer's access to the digital content until the owed amount is paid in full.
4.13 The Customer acknowledges that use of the Services may be associated with costs for internet connection or mobile data, which the Customer pays separately to their telecommunications service provider.
4.14 The Provider undertakes to use reasonable efforts to ensure the functionality of the Services. In the event of demonstrable long-term technical unavailability of the digital content caused by the Provider, the Customer is entitled to request a Subscription discount, the amount of which will be subject to individual assessment. This discount does not replace any other form of damages compensation.
4.15 Each Customer has the right to a 30-day free trial, and after this period expires, the Services will be disabled.
5.1 All information, data, and inputs (provided to the Application by Customers (including feedback and suggestions), or published, uploaded, entered, or submitted to these Services or related services (individually and collectively, "Submitted Data")) are entered into the Application by the Customer at the Customer's own expense and responsibility. By publishing Submitted Data, the Customer warrants and confirms that the Customer owns or otherwise has authorization to use all rights to their Submitted Data as described in these Terms, including, without limitation, all rights needed to provide, publish, upload, enter, or submit the Submitted Data. Submitted Data may be subject to posted restrictions on use, reproduction, and/or distribution. The Customer is responsible for complying with such restrictions.
5.2 To ensure the digital security of the Service, the Customer is obliged to comply with the following rules. Prohibited content will be removed. If the Customer publishes harmful content, their account may be suspended or removed from the Services.
We do not allow content or behavior that targets individuals or groups and is abusive. This includes any activities that:
We do not allow exploitation, harm, or threats of harm to children in the Services. CSEA is any content or activity that harms or threatens to harm a child through exploitation, trafficking, extortion, or endangerment. This includes sharing visual media containing sexual content that involves or sexualizes a child. CSEA also includes grooming, which is inappropriate interaction with children through contacting, private messaging, or talking to a child in order to request or offer sex or sexual content, sharing sexually suggestive content, and planning to meet a child for the purpose of sexual contact. A child is anyone under 18 years of age or anyone who has not reached the age of majority under applicable law.
We will automatically remove the account of any Customer who violates CSEA.
The Services should never be used to harm people, including collaborating with others to cause physical harm. Collaborating or creating specific plans with others with the shared goal of physically harming someone is not permitted.
We do not allow hateful and/or violent content that attacks, insults, or demeans someone on the basis of protected characteristics, such as race, ethnicity, sex, gender identity, sexual orientation, religion, national origin, age, disability, or caste.
Hate speech includes:
We do not allow content of a sexually intimate nature (NCII), nor the sharing or publication of NCII or sexual services.
We do not allow content related to suicide and self-harm that could be dangerous. This also includes content that encourages or instructs eating disorders or systematic overeating or undereating.
We do not allow content that supports terrorists or violent extremists, assists them in recruitment, or supports or enables their activities. When identifying terrorists or terrorist groups, we follow the consolidated list of the United Nations Security Council. Violent extremists include people who adhere to an ideology of violence or violent hatred against another group.
We will remove the account of any Customer who uses content related to terrorism and violent extremism.
We do not allow any content related to human trafficking. Human trafficking occurs when someone exploits another person for personal gain by depriving that person of their human rights.
We do not allow content that contains incitement to violence against other people through violent threats or incitement.
Incitement is anything that encourages, calls for, or may lead to serious physical harm to a person or group of persons.
We also do not allow content that praises or supports actual violent acts causing serious physical harm to people or groups, including violence that occurred in the past.
We do not allow profanity or other derogatory expressions.
We do not allow unsolicited messages or posts intended to unlawfully obtain data or create or distribute malware.
Malware includes any activity intended to cause technical harm, such as delivering malicious executable files, organizing attacks by overwhelming the service server (DoDS), or managing command-and-control servers.
We do not allow activities that are fraudulent, false, or misleading (e.g. requests for money based on false reasons, impersonating another person, defamation, manipulation of services in order to increase play counts or influence rankings, ratings, or comments).
The Customer agrees that, when using the Service, the Customer will not:
5.3 The Customer undertakes to use the Service solely for legitimate purposes of load testing their own systems or systems for which they are authorized. The following are prohibited:
5.4 The Services are not intended for entities subject to special regulation (e.g. banks). Granting authorization to use the Services does not constitute the provision of services of tax advisers or accountants, and the Application is not intended for processing Submitted Data that, by its nature, falls under specific legal regulation (e.g. content subject to a statutory duty of confidentiality, content protected as banking secrecy, tax secrecy, classified information, etc.), and the Customer enters Submitted Data into the Application at the Customer's own risk and responsibility; the Provider bears no liability for Submitted Data.
5.5 The Provider is not obliged to monitor the Services. However, the Provider reserves the right to review materials published through these Services and to remove them at its own discretion. The Provider reserves the right at any time to terminate the Customer's access to any or all Services without notice and for any reason. The Provider reserves the right, at its own discretion, at any time to disclose any information it deems necessary to comply with applicable laws, regulations, legal process, or governmental requests, or to edit, refuse to publish, or remove any information or materials, in whole or in part, at the Provider's sole discretion.
5.6 The Provider may update the Services from time to time in order to improve their functionality and security. Some updates may be necessary for proper functioning of the Services. The Customer is responsible for installing them.
6.1 All intellectual property rights to the Service, including software, design, documentation, and trademarks, remain the property of the Provider or its licensing partners. The Customer is granted a territorially unlimited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Unless expressly stated otherwise in these terms of use, the Provider does not grant the Customer a license or any other rights of any kind under patents, know-how, copyrights, trade secrets, trademarks, or other intellectual property owned or controlled by the Provider, except for those expressly stated in these Terms. The license expires upon expiry of the trial period, the Subscription Period, termination of the Agreement, or cancellation of the Customer's account. Upon expiry of the license, the Customer is obliged to cease using the Application and not retain any digital content.
6.2 The Provider does not claim ownership of Submitted Data. By publishing, uploading, entering, providing, or submitting (hereinafter "publishing") their Submitted Data, the Customer grants the Provider, its affiliates, and the relevant sublicensees permission to use users' Submitted Data in connection with their internet business (including, without limitation, all Provider services), including, without limitation, license rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, modify, translate, and reformat your submissions; publish the Customer's name in connection with the Submitted Data; and sublicense these rights to any service provider. No compensation will be paid to the Customer in connection with the use of the Customer's Submitted Data. The Provider has no obligation to publish or use any Submitted Data that the Customer may provide, and the Provider may remove such Submitted Data at any time at its own discretion.
6.3 Where this obligation arises from generally binding legal regulations or from a final and enforceable decision of a public authority, or where necessary for the proper exercise and protection of the rights and legitimate interests of the Provider or third parties, the Provider is entitled to provide Submitted Data to authorized persons and authorities.
6.4 If any third-party claims are asserted against the Provider or sanctions are imposed by public authorities due to Submitted Data submitted by the Customer or the Customer's use of the Services in breach of legal regulations or these Terms, the Customer undertakes to fully indemnify the Provider, including any costs incurred by the Provider as a result of or in connection with such claims or sanctions. The foregoing constitutes a material breach of the Agreement.
6.5 The Customer is obliged to send notices of copyright infringement in writing without delay to the Provider at support@loadtestlab.com.
6.6 If the Customer provides the Provider with any idea, suggestion, recommendation, or feedback, including, without limitation, ideas for Services, new products, technologies, promotions, product names, product feedback, and product improvements (hereinafter "feedback"), the Customer thereby grants the Provider, without any obligation to pay the Customer a fee or royalties and without any further obligations to the Customer, the right to create or have created derivative works based on the Customer's feedback, or to use, share, and commercially exploit such feedback in any manner and for any purpose.
This product uses Apache JMeter®, open-source software licensed under the Apache License, Version 2.0. Apache JMeter® is a trademark of the Apache Software Foundation. This product is not affiliated with, endorsed by, sponsored by, or certified by the Apache Software Foundation. This product is not an official Apache JMeter product and does not constitute a partnership with the Apache Software Foundation.
The processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms.
9.1 The Provider uses reasonable efforts to ensure availability of the Service. However, it does not guarantee uninterrupted or error-free operation. Planned maintenance will be announced in advance. The Provider is not liable for outages caused by force majeure, third parties, or circumstances beyond its control.
9.2 The Customer is obliged to store Submitted Data and data entered into the Application, as well as all outputs of the Application, by their own means (i.e. otherwise than through the Application), so that the Customer does not incur damage, for example due to loss of or damage to Submitted Data and outputs from the Application, etc.
10.1 The Provider provides a warranty to Customers who are consumers and have paid a subscription for a period of 24 months from the moment the Service is provided, and the warranty applies to the provision of the Service as such (that it will be provided after the conditions agreed in these Terms are fulfilled); the warranty exclusions set out below also apply to the warranty provided under this clause.
10.2 The Provider does not provide any warranty or representations to Customers who are not consumers or do not have a paid subscription and use the Service in a trial version regarding the suitability of the services or information contained in documents and related graphical elements published as part of the Services for any purpose. All Services, documents, and related graphical elements are provided under this clause "as is" without any warranty.
10.3 Common statement on warranties: The Provider is in no event liable for any special, indirect, or consequential damages or any other damages arising from loss of use, data, or profits as a result of contractual conduct, negligence, or other violation of law arising from use of the Services, including use or presentation of information available within the Services.
The outputs of the Services and related graphical elements published within the Services may contain technical inaccuracies or typographical errors. The Provider is in no event liable for any special, indirect, or consequential damages or any other damages arising from loss of use, data, or profits as a result of contractual conduct, negligence, or other violation of law arising from the use or provision of services, software, and documents, and the provision or inability to provide the Services or information available within or in connection with the Services. The Customer acknowledges that the Application/Service does not replace professional, technical, or legal advice and uses it at the Customer's own responsibility. In relation to European Union law, the Provider acts in accordance with the liability rules for providers of information society services under Regulation (EU) 2022/2065 of the European Parliament and of the Council (DSA) and Directive 2000/31/EC on electronic commerce, particularly with regard to liability exemptions when making available and transmitting digital content. The Provider is also not liable for the accuracy or correctness of external data or inputs originating from Customers or third parties.
11.1 These Terms are effective for Customers from the moment of registration and remain in force for the entire period of use of the Service.
11.2 The Customer is entitled to terminate use of the Services at any time without giving a reason. If the Customer is registered, the Customer may cancel their account through the settings in the Application or by sending a request to: app.support@geniuso.sk. If the Customer terminates use of the Services and does not cancel the Customer's account, the Provider will cancel this account after 30 days from the date of sending the request under this clause, so that the Customer has sufficient time to store data. If the Customer cancels the account before the expiry of the Subscription Period, the paid Subscription will not be refunded.
11.3 The Provider is entitled, no earlier than as of the last day of the Subscription Period, to withdraw from the Agreement with the Customer, including without giving a reason or due to non-payment of the Subscription. In the event of termination of the Agreement with the Customer, the Provider shall send the termination notice to the Customer by email and shall cancel the Customer's account after 30 days from the date of sending the withdrawal notice, so that the Customer has sufficient time to store data.
11.4 The Provider is also entitled to withdraw from the Agreement with the Customer before the expiry of the last day of the Subscription Period, but only for the following reasons: (a) the Customer materially breached these Terms and/or repeatedly breached these Terms in a less serious manner; (b) the Customer notified the Provider that the Customer does not agree to a change to these Terms; (c) the Provider ceased supporting or developing the Services and/or the Application; (d) in the event of unauthorized interference with the Application/Services or their content by the Customer; (e) for technical or security reasons; (f) if the account is inactive for a long time (more than 12 months); (g) other reasons arise under legislation. In the event of termination of the Agreement with the Customer, the Provider shall send the termination notice to the Customer by email, and the Provider shall cancel the Customer's account after 30 days from the date of sending the withdrawal notice, so that the Customer has sufficient time to store data.
11.5 Upon cancellation of the account and expiry of the period pursuant to Sections 11.3 and 11.4, access to the account and to the digital content will cease, without any claim to a refund of the Subscription or any part thereof. Copyrights and provisions associated with the Provider's authorization to use Submitted Data remain in force even after cancellation of the Customer's account.
11.6 For a Customer using the Services in the trial version, the Services will be automatically terminated upon expiry of 30 days from registration, or the Customer may simply uninstall the Application at any time during the trial period.
11.7 After account cancellation, all stored personal data will be deleted or anonymized no later than within 1 month from the date of cancellation, unless legal regulations provide for a longer period or the Customer has logged into the Application during that period.
11.8 Notice on Loss of the Right of Withdrawal
The User acknowledges that by paying the Subscription and activating it, the User loses the right to withdraw from the agreement within the statutory period of 14 days, because this is the supply of digital content not supplied on a tangible medium that began with the User's prior express consent.
Pursuant to Section 7(6)(l) of Act No. 102/2014 Coll., it is not possible to withdraw from the agreement if the provision of digital content began with the Customer's express consent before expiry of the withdrawal period and the Customer was duly informed about the loss of this right. The Customer hereby expressly agrees that provision of the Service begins immediately upon payment of the subscription by the Customer.
These Terms are governed by the laws of the Slovak Republic. Any disputes will be resolved primarily by settlement. If amicable resolution is unsuccessful, the competent court of general jurisdiction in the Slovak Republic shall have jurisdiction.
Customers who are consumers have the right to contact the Slovak Trade Inspection (SOI) as an alternative dispute resolution entity. Details are available through the ODR platform: https://ec.europa.eu/consumers/odr/.
13.1 The Provider is entitled to amend these Terms unilaterally at any time. The Provider will inform Customers of such change sufficiently in advance, usually at least 30 days before the change takes effect, by publishing it via an electronic message sent to your email address and by publishing the change to the GTC on the page loadtestlab.com/terms and/or in the Application. If the Customer does not agree with the change to the Terms, the Customer shall notify the Provider of this no later than 15 days from its publication; disagreement with the change will result in the Provider's right to withdraw from the Agreement with the Customer. If the period for sending disagreement with the change expires without effect, the Customer will be deemed to agree with the change, and the amended Terms will take effect on the date stated therein. On the effective date of the change to the Terms, the Agreement is also amended in accordance with the change to the Terms.
13.2 All communication and any legal acts aimed at establishing, changing, or terminating legal relationships related to the use of the Application or the Agreement, including those requiring written form, will be carried out by means of distance communication, specifically by electronic mail, even without an electronic signature. The Provider will send electronic mail to Customers at the email address entered during registration for the Application. Customers will communicate with the Provider at support@loadtestlab.com. Electronic mail is deemed delivered on the day following the day it is sent to the email address under this paragraph. The Customer undertakes to notify the Provider without undue delay of any changes to the data entered during registration for the Application. Breach of this obligation may result in the inability to properly perform rights and obligations under the Agreement and constitutes a material breach of the Agreement. If damage arises as a result of such breach of obligation, the Customer is liable for such damage. The Provider and the Customer are entitled to unilaterally change their contact details, and such change is effective on the day following delivery of notice of the change to the other party.
13.3 By continuing to use the Application/Services after the new Terms take effect, the Customer expresses consent to these changes. If the Customer does not agree with the changes, the Customer is entitled at any time to terminate use of the Application/Services and cancel their account.
13.4 If any provision of these Terms becomes invalid or unenforceable, this will not affect the validity and effectiveness of the remaining provisions.
13.5 These Terms enter into force and effect on May 21, 2026 and replace all previous versions of the terms applicable to consumers.